.QPALI provide "Money-Back Guarantees" on certain products.
Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.
Should your chosen payment method fail QPALI will attempt to settle your invoice using any other payment facilities available on your account .
QPALI shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.
Where QPALI changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.
QPALI shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, QPALI makes no warranties or representations that the Service will be uninterrupted or error-free and Heart Internet shall not, in any event, be liable for interruptions of Service or downtime of the server.
QPALI carries out data backups for use by Heart Internet in the event of systems failure. Heart Internet do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly QPALI accepts no responsibility for data loss or corruption.
use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services.
send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities.
publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website.
threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others.
engage in illegal or unlawful activities through the Services or via the Website
make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data
obtain or attempt to obtain access, through whatever means, to areas of QPALI's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.
operate or attempt to operate IRC bots or other permanent server processes.
The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Heart Internet is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.
If the Customer fails to comply with the Acceptable Use Policy , QPALI shall be entitled to withdraw the Services and terminate the Customer's account without notice.
